Shipping policy
Thank you for shopping at Gulf Mart. We are committed to delivering your order quickly, safely, and efficiently across the UAE and the Kingdom of Saudi Arabia (KSA).
Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
- All orders are processed, packed, and dispatched within 24 hours of order confirmation.
- Orders placed on Fridays, Saturdays, or public holidays will be processed on the next business day.
- Important: For Cash on Delivery (COD) orders, processing begins only after our team successfully confirms your order via phone call or WhatsApp. Unconfirmed orders will be held.
2. Shipping Rates & Delivery Estimates
We partner with top local GCC couriers to ensure the fastest possible delivery times. Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Delivery Time | Shipping Fee | Free Shipping Threshold |
|---|---|---|---|
| United Arab Emirates (UAE) | 3 – 5 Business Days | [e.g., 15 AED] | Free on orders over [e.g., 150 AED] |
| Kingdom of Saudi Arabia (KSA) | 3 – 5 Business Days | [e.g., 25 SAR] | Free on orders over [e.g., 250 SAR] |
- Note: Delivery to remote areas outside major cities (such as Riyadh, Jeddah, Dammam, Dubai, Abu Dhabi) may take an additional 1–2 business days.
3. Cash on Delivery (COD) Terms
- Cash on Delivery is fully supported across both the UAE and KSA.
- Please ensure you provide a valid, active local mobile number at checkout so the courier can reach you.
- The courier will contact you via phone call or WhatsApp on the day of delivery to coordinate the exact time. Please ensure you have the exact cash amount ready.
4. Shipment Tracking & Delivery Attempts
- Once your order is dispatched, you will receive a tracking link via email or SMS/WhatsApp.
- The delivery courier will make up to 3 attempts to deliver your package.
- If you are unreachable after 3 attempts, the order will be cancelled and returned to our local fulfillment warehouse.
5. Customs, Duties, and Taxes
- For all domestic shipments fulfilled within the UAE and KSA, all prices are inclusive of local taxes and customs duties unless stated otherwise at checkout. You will not face any hidden cross-border fees upon delivery.
6. Public Holidays and Peak Seasons
- Deliveries may experience slight delays (1–2 additional days) during high-volume shopping seasons (e.g., Ramadan, Eid, White Friday) or national public holidays. We appreciate your patience during these times.
7. Damages and Missing Items
- If you receive your order damaged, or if any items are missing, please contact our customer support team within 48 hours of delivery.
- Please save all packaging materials and damaged goods, and take clear photos/videos to help us process your replacement or refund quickly.
8. Contact Information
If you have any questions about the status of your shipment or delays, please reach out to us:
- Email: niteknit6@gmail.com